Skip to main content

Thursday Talk: Breaking silos to retain talent

An expanding company is always an exciting and positive sign for everyone, unless you are working in HR - then you’d have the headache of recruiting the right people, and retaining the right talents.

“People don’t quit jobs, they quit their bosses”, the famous saying goes. In actual fact, the root of the matter isn’t just about bad managers, but rather the sense of being unappreciated in the workplace.

There are many strategies companies employ to give back to the employees, from free lunches to wellness classes. These gestures are great, but at best they are band aids to an employee’s daily frustrations.

While every employee’s struggle at work will vary from person to person, there is one aspect that matters to everyone - health.

Many responsible companies spend generously on healthcare benefits, to ease the worries of employees when they fall ill. However, the processes in which these health benefits are delivered, often create more frustrations for everyone involved.

In a traditional setting, it is the patient’s responsibility to figure out and manage their own health, as well as the claims processes. Employees will have to contact any relevant parties and submit the right paperwork; whether it’s an MC you need to submit to HR, or invoices you need to claim for your health benefits, or the prescription slips to get the medicine from the pharmacists.

When an employee is sick, they don’t need additional headache from worrying about getting the right paperwork signed off - they just need a lot of rest.


What about work travels? Or moving to a new country for work? Oftentimes, healthcare benefits are limited within a geographical boundary. Navigating through the healthcare processes when they are in an unfamiliar place, where they are not native in culture or language, can be extremely daunting.

By contrast, when you go out to eat at a restaurant, you don’t expect to give your table information and your food options to the waiter, the chef and the cashier. Everyone has the necessary information to provide their part of the service for you.

So why aren’t we expecting the same level of continuous service when it comes to healthcare?

Besides employee frustrations, these inefficient procedures are also costing companies. Patients don’t often know what is the suitable type of medical help they need. This results in patients overpaying for a service, or wasting time waiting for a GP who might not be able to treat their case.

MyDoc’s approach to digital healthcare bridges the gap between all the relevant players in the industry. On the platform, health concierges or automated chatbots can help efficiently triage patients, which saves time and money for all parties involved.

With MyDoc’s digital healthcare platform, insurers, medical service providers, and the corporation are also able to communicate with each other, removing the need for claims processes as well. Less paperwork to handle, less time and money wasted on unnecessary processes.

Additionally, a travelling employee would also benefit from familiar processes and familiar medical personnel through MyDoc’s platform. This also helps attract global talents, as health benefits for staff are no longer restricted to geographical boundaries, but accessible anywhere.

Finally, MyDoc is designed so that the flexible access to quality and familiar medical services extends to the employees’ family members. Having this kind of support from the company helps ease worries of an employee when their dependants fall sick.

For MyDoc, digital healthcare is about creating accountability and building a network of trust. Especially for the modern worker, feeling appreciated and supported in one of the most important aspects of their life is far more useful than interesting office perks when it comes to retaining the right talents.

Popular posts from this blog

How to manage outbreaks in the face of a healthcare crisis

Dr. Snehal Patel, CEO and Co-Founder, MyDoc When the World Health Organisation (WHO) declared the recent 2019-nCoV Novel Coronavirus outbreak a Public Health Emergency of International Concern (PHEIC), I was in Bangkok speaking to a few business partners about expanding our digital healthcare services in the country. Naturally, in Thailand, there were a lot of concerns surrounding the 2019-nCoV coronavirus, more commonly referred to as the Wuhan virus. Ever since the first reported case outside of China was announced on the 13th of January in Thailand, our clinical team has been closely monitoring the situation. When it hit Singapore 10 days later, just before the Chinese New Year break, our team was not preparing for the festivities, but rather preparing for a crisis. We knew our digital healthcare platform had the capability to respond quickly to the epidemic that was fast turning into a pandemic. Image credit: Getty Images/XiaoLu Chu First, let me quash some rumour

Healthtech start-up MyDoc raises USD5.2 Million

Singapore,  21  September 2017 –  MyDoc , a Singapore-based regional healthtech start-up, has raised US$5.2 million in a Series A funding round. The investment was led by  UST Global , a California-headquartered leading digital technology services company. Other investors include cross-border early stage venture capital firm  Wavemaker Partners . Led by US-based UST Global; Wavemaker Partners also participating Funding will develop MyDoc@Work, a fully-automated corporate healthcare platform, and to develop health insurtech solutions as well as to enter new markets MyDoc provides companies with an easy-to-use digital health platform that integrates key aspects of healthcare – connecting patients, healthcare professionals, corporates, pharmacies, health data and insurers. Current clients include Asia’s largest insurers such as AIA, AXA and Aetna and other partners including the Health Promotion Board (HPB), Guardian Pharmacy, as well as individual general practitioner cli

I Am And I Will: 5 steps to start reducing your cancer risk

Globally, Cancer is the 2nd leading cause of death worldwide 9.6 million people die from cancer every year The number of deaths from cancer will double in the next 10 yrs (by 2030) According to the Singapore Cancer Registry Annual Registry Report 2015, 35 people are diagnosed with cancer every day in Singapore Men: Highest incidence of colorectal cancer followed by lung cancer Women: Highest incidence of breast cancer followed by colorectal cancer Good news: Prevention is better than cure At least 1/3rd of common cancers are preventable 3.7 million lives can be saved yearly through prevention, early detection and timely treatment. Source: www.preventcancer.org Know your risk Chances that you have a higher risk of cancer are partly unavoidable such as age and genetic predisposition. Organ transplants, AIDS or HIV infection, as well as immunosuppressant drugs for other medical conditions, can weaken your immune systems, which increases your risk of cancer. Exp