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Thursday Talk: Breaking silos to retain talent

An expanding company is always an exciting and positive sign for everyone, unless you are working in HR - then you’d have the headache of recruiting the right people, and retaining the right talents.

“People don’t quit jobs, they quit their bosses”, the famous saying goes. In actual fact, the root of the matter isn’t just about bad managers, but rather the sense of being unappreciated in the workplace.

There are many strategies companies employ to give back to the employees, from free lunches to wellness classes. These gestures are great, but at best they are band aids to an employee’s daily frustrations.

While every employee’s struggle at work will vary from person to person, there is one aspect that matters to everyone - health.

Many responsible companies spend generously on healthcare benefits, to ease the worries of employees when they fall ill. However, the processes in which these health benefits are delivered, often create more frustrations for everyone involved.

In a traditional setting, it is the patient’s responsibility to figure out and manage their own health, as well as the claims processes. Employees will have to contact any relevant parties and submit the right paperwork; whether it’s an MC you need to submit to HR, or invoices you need to claim for your health benefits, or the prescription slips to get the medicine from the pharmacists.

When an employee is sick, they don’t need additional headache from worrying about getting the right paperwork signed off - they just need a lot of rest.

What about work travels? Or moving to a new country for work? Oftentimes, healthcare benefits are limited within a geographical boundary. Navigating through the healthcare processes when they are in an unfamiliar place, where they are not native in culture or language, can be extremely daunting.

By contrast, when you go out to eat at a restaurant, you don’t expect to give your table information and your food options to the waiter, the chef and the cashier. Everyone has the necessary information to provide their part of the service for you.

So why aren’t we expecting the same level of continuous service when it comes to healthcare?

Besides employee frustrations, these inefficient procedures are also costing companies. Patients don’t often know what is the suitable type of medical help they need. This results in patients overpaying for a service, or wasting time waiting for a GP who might not be able to treat their case.

MyDoc’s approach to digital healthcare bridges the gap between all the relevant players in the industry. On the platform, health concierges or automated chatbots can help efficiently triage patients, which saves time and money for all parties involved.

With MyDoc’s digital healthcare platform, insurers, medical service providers, and the corporation are also able to communicate with each other, removing the need for claims processes as well. Less paperwork to handle, less time and money wasted on unnecessary processes.

Additionally, a travelling employee would also benefit from familiar processes and familiar medical personnel through MyDoc’s platform. This also helps attract global talents, as health benefits for staff are no longer restricted to geographical boundaries, but accessible anywhere.

Finally, MyDoc is designed so that the flexible access to quality and familiar medical services extends to the employees’ family members. Having this kind of support from the company helps ease worries of an employee when their dependants fall sick.

For MyDoc, digital healthcare is about creating accountability and building a network of trust. Especially for the modern worker, feeling appreciated and supported in one of the most important aspects of their life is far more useful than interesting office perks when it comes to retaining the right talents.

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